Check delivery documentation

Compare the delivery note and packing slip against the original purchase order. Verify supplier name, PO number, and expected item count before unloading.

2

Unload and stage shipment

Use appropriate equipment (pallet jack, forklift) to unload items from the truck. Stage all items in the designated receiving area — do not move directly to storage.

3

Inspect for damage

Visually inspect all packages and pallets for signs of damage: crushed corners, water stains, broken seals, or torn wrapping. Photograph any damage immediately.

4

Count and verify quantities

Count every item or carton against the packing slip. For bulk shipments, verify pallet count and spot-check individual carton quantities. Note any discrepancies.

5

Log discrepancies or damage

If quantities don't match or items are damaged, fill out a discrepancy report. Notify the supplier and your warehouse manager. Do not accept damaged goods without documentation.

6

Label and scan into inventory

Apply warehouse labels or barcodes to each item. Scan items into the inventory management system. Confirm the system reflects the correct quantities and SKUs.

7

Move to designated storage location

Transport items to their assigned bin, shelf, or pallet location. Follow the warehouse layout plan — heavy items low, fast-movers in accessible zones.

8

Confirm receipt in system

Mark the purchase order as received in the system. File the signed delivery note. The receiving process is complete.

Warehouse Receiving SOP Template

What this SOP covers